Question 1

How to Book?

Accepted Answer

On the booking page, please select the size of your home and a few other important selections like for instance ‘How many Bathrooms’ etc.. That way we can gauge what’s needed for your cleaning appointment. Then, pick a date & time, confirm your booking with a deposit, and we will show up to take care of the rest!

Question 2

Do I need to provide cleaning supplies or equipment for Summit Cleaning?

Accepted Answer

No, you do not need to provide cleaning supplies and equipment. Summit Cleaning brings all the necessary tools and products needed for a proper and efficient cleaning of your home. This allows our team to focus on the task at hand and provide you with the best cleaning service possible. We use high-quality products and equipment to ensure that your home is clean and safe for you and your family. If you have any specific requests for cleaning products or equipment, please let us know and we will do our best to accommodate your needs.

Question 3

How do you get into my house? Do I need to be present during the cleaning appointment?

Accepted Answer

Totally up to you! Whatever you're comfortable with.

Most of our clients provide us with a code prior to the appointment, or, inform us where a "hidden" key has been placed.

So, you can definitely be there if you like but it's definitely not necessary.

Question 4

Why is the first cleaning appointment considered a Deep cleaning?

Accepted Answer

A Deep cleaning is more detailed and takes more time. We do this type of cleaning for your first appointment as it ensures your home is thoroughly cleaned up to our standards, especially if this is your first professional cleaning.

A Deep cleaning includes tasks that are not typically included in a Standard Cleaning, such as scrubbing baseboards, doors, frames, light fixtures and such. Once your home has had a Deep Cleaning it will be easier to maintain going forward with your regular cleaning appointments. 
Your first cleaning appointment will take more time, hence a bit more expensive, but making it more affordable to maintain a clean home on a regular basis.

Question 5

How and when do I pay?

Accepted Answer

At time of booking we require a deposit to hold your spot through our website. The deposit will equal a 3-hour minimum cleaning. The first initial cleaning will always be considered a more of  a Deep Clean, as this will set the proper standard for your regular cleaning going forward. The deposit will be $165 for the initial 3 hours. 
Once the cleaning is complete, your deposit will be applied towards the final bill. The total cost of your service will be sent to you via email for payment.

Please be sure to check our Cancellation Policy. 
The deposit will be non-refundable should you choose to cancel within 48hours. Otherwise, we are happy to guarantee you a full refund, or, reschedule to a different time and day at no cost.

Question 6

Are you Insured?

Accepted Answer

Yes, we are fully insured and bonded. Rest assured your home is in good hands with Summit Cleaning. All of our employees are carefully selected, trained and vetted.

Question 7

What if I have allergies to certain cleaning products?

Accepted Answer

We are an ALL-Natural cleaning company and believe in the use of non-toxic cleaning materials. We use all-natural cleaning products that are safe for the environment and your family. However, please let us know prior to your cleaning of your allergies and if you have any specific concerns. We will be happy to work with you to find a suitable solution.

Question 8

What happens if something in my home is accidentally broken or damaged during a cleaning session?

Accepted Answer

We understand that accidents can happen and we take full responsibility for any damages caused by our team members. We are fully insured and will work with you to get the item replaced or any necessary repairs paid for. Our goal is to leave your home in immaculate condition, and that includes everything being intact. Please let us know as soon as possible if something is damaged or broken during a cleaning session so we can address it promptly.

Question 9

What if I am not happy with my cleaning?

Accepted Answer

At Summit we pride ourselves on quality cleaning. However, we're only human and bad days can happen to anyone. If something was missed, or it wasn't up to par with the usual, please let us know right after your appointment (within 24 hours). We will be happy to make arrangements to come back to fix it within 2 business days at no charge.

We want you to be completely satisfied with our services, so please don't hesitate to reach out if you have any concerns or questions. Thank you for choosing Summit Cleaning.

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